Customer care

Got a question? Write to us.

A real person reads every message. Add your order number if you have one — it saves us both a round trip.

Email us

contact@whoostrap.com

Response time

Our customer care team will reply by email.

Delivery

Dispatched within 24–48 hours. Delivery takes 6–8 working days after dispatch.

Returns

You have 30 days from delivery to return an unworn item in its original condition. Contact us to arrange your return.

Your message

QUESTIONS ?

Are your wristbands compatible with the WHOOP 5.0?

Yes, all Whoostrap wristbands are designed and tested specifically for the WHOOP 5.0. The fastening system is identical to that of the original wristband — they can be fitted and removed in under 5 seconds, without the need for tools.

Are they compatible with the WHOOP 4.0?

No, our current wristbands are designed exclusively for the WHOOP 5.0. The 4.0’s attachment mechanism is different and incompatible.

Will the sensor work properly?

Absolutely. Our wristbands are designed to ensure optimal contact between the sensor and your skin. None of our customers have noticed any variation in their recovery, sleep or heart rate data.

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Got a question? Write to us.

QUESTIONS ?

Are your wristbands compatible with the WHOOP 5.0?

Are they compatible with the WHOOP 4.0?

Will the sensor work properly?

What are the delivery times?

Do you deliver internationally?

How can I track my order?

Can I change or cancel my order?

What is your returns policy?

How do I arrange a return?

Are the wristbands waterproof?

How do I look after my bracelet?

Do colours fade over time?

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