Refund policy
RETURN & REFUND POLICY
Last updated: September 10, 2026
At Whoostrap, we want customers to be satisfied with their purchase. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued.
By purchasing from Whoostrap, you acknowledge and agree to this Policy, subject to any rights that cannot be excluded under applicable law.
1. 14-DAY RETURN PERIOD
You may request a return within 14 days of receiving your order.
The 14-day period begins on the date the order is delivered to you, as indicated by the applicable carrier’s delivery information, subject to applicable law.
Return requests submitted after this period may be refused unless applicable law requires otherwise.
2. RETURN ELIGIBILITY
To be eligible for a return, the product must:
- be unused and unworn;
- be in the same condition in which it was received;
- show no signs of wear, use, damage, alteration, or misuse;
- include all original components and accessories supplied with the product; and
- where reasonably applicable, be returned with its original packaging.
Whoostrap reserves the right, to the fullest extent permitted by applicable law, to refuse a return or reduce a refund where a returned product has been used, worn, damaged, altered, mishandled, or returned incomplete.
Customers are responsible for taking reasonable care of products while they are in their possession.
3. HOW TO REQUEST A RETURN
Before returning any product, you must contact us at:
contact@whoostrap.com
Please include your order number and the reason for your return.
If necessary, we may request photographs or additional information to evaluate your request.
If your return is accepted, we will provide you with return instructions and, where applicable, the appropriate return address.
Do not return products to an address appearing on the original shipping package unless we specifically instruct you to do so.
Products sent back without first requesting a return or without following the return instructions provided by Whoostrap may be refused or may result in additional processing delays, to the extent permitted by applicable law.
4. RETURN SHIPPING COSTS
Unless the product is defective, damaged upon arrival, incorrect, or applicable law provides otherwise, return shipping costs are the customer’s responsibility.
Whoostrap does not reimburse return shipping costs unless expressly agreed by us or required by applicable law.
Customers are responsible for using an appropriate shipping method when returning products.
Where permitted by law, Whoostrap is not responsible for a return shipment that is lost, misdirected, damaged, or otherwise not received by us due to circumstances outside our reasonable control.
We recommend using a trackable shipping method and retaining proof of shipment.
5. ORIGINAL SHIPPING COSTS
Original shipping charges are non-refundable to the fullest extent permitted by applicable law, except where otherwise required by law or where the return results from an error attributable to Whoostrap.
Where mandatory consumer law requires reimbursement of standard delivery costs following a valid withdrawal, Whoostrap will comply with that requirement.
Additional amounts paid for expedited, premium, express, or other optional shipping services may not be refundable except where required by applicable law.
6. CUSTOMS DUTIES, IMPORT VAT AND IMPORT FEES
Customs duties, import VAT, import taxes, brokerage charges, clearance fees, handling fees, or other import-related charges paid directly by the customer to a customs authority, postal operator, shipping carrier, courier, or other third party are not collected by Whoostrap and are therefore generally not refundable by Whoostrap.
Customers seeking reimbursement of taxes or duties paid directly to a third party may need to contact the relevant customs authority, carrier, or other organization directly.
Whoostrap does not guarantee that customs authorities or other third parties will refund such charges.
Nothing in this section limits any refund or tax obligation that applicable law expressly imposes on Whoostrap.
7. RETURN CUSTOMS AND RELATED CHARGES
Customers returning an international order are responsible for following the return and customs instructions provided by Whoostrap.
To the fullest extent permitted by applicable law, any additional customs charges, duties, taxes, brokerage fees, or handling costs caused by an incorrectly declared or improperly returned shipment may be deducted from any refund otherwise due where those costs are incurred by Whoostrap as a result of the customer’s actions.
8. INSPECTION OF RETURNS
All returned products may be inspected after they are received.
Receiving a returned product does not automatically mean that the return has been approved.
We may verify that the product meets the eligibility requirements described in this Policy before issuing a refund.
If a returned product does not meet the applicable return conditions, we may refuse the refund or reduce the refund to reflect any loss in value, to the extent permitted by applicable law.
9. REFUNDS
Once an eligible return has been received and inspected, we will process the applicable refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
We reserve the right to withhold the refund until the returned product has been received or until the customer provides acceptable evidence that the product has been returned, subject to applicable law.
Once Whoostrap has issued a refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment processor, or financial institution.
Whoostrap is not responsible for processing delays caused by a customer’s financial institution after the refund has been issued.
10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a product that is materially damaged, defective, or different from what you ordered, contact us at contact@whoostrap.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs or other reasonable evidence where appropriate.
We may request additional information necessary to assess the issue.
If we determine that the product is defective, damaged upon arrival, or incorrect, we may provide a replacement, refund, or another appropriate remedy in accordance with applicable law.
11. DAMAGE CAUSED AFTER DELIVERY
Whoostrap is not responsible for damage resulting from misuse, improper handling, accidents, unauthorized modifications, failure to follow product instructions, excessive wear, or other circumstances occurring after delivery that are not attributable to a defect existing when the product was supplied.
Normal wear and tear does not constitute a product defect.
Nothing in this section affects statutory warranty rights that cannot legally be excluded.
12. REFUSED OR UNCLAIMED SHIPMENTS
Refusing delivery, failing to collect a package, or refusing to pay applicable import duties or taxes does not automatically constitute an approved return.
If a shipment is returned to Whoostrap because the customer refused delivery, failed to collect the package, provided incorrect or incomplete delivery information, or failed or refused to pay applicable import charges, any refund otherwise due may, to the fullest extent permitted by applicable law, be reduced by:
- original shipping costs;
- return shipping costs;
- customs charges;
- carrier fees;
- handling or processing costs; and
- other reasonable costs actually incurred as a result of the failed delivery.
If a refused or unclaimed shipment is abandoned, destroyed, or otherwise not returned to Whoostrap, any refund will be determined in accordance with applicable law and the circumstances of the shipment.
13. ORDER CANCELLATIONS
If you wish to cancel an order, contact us at contact@whoostrap.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once processing has begun.
If an order has already been shipped, the applicable return procedure may need to be followed.
Nothing in this section limits a statutory cancellation or withdrawal right where applicable law provides otherwise.
14. EXCHANGES
Whoostrap does not guarantee direct exchanges.
Where an exchange is unavailable, customers may be required to return the eligible product in accordance with this Policy and place a new order separately.
15. ABUSIVE OR FRAUDULENT RETURNS
Whoostrap reserves the right, to the fullest extent permitted by applicable law, to refuse return requests associated with suspected fraud, return abuse, manipulation, false claims, repeated misuse of our return process, or other unlawful or abusive conduct.
We may request reasonable information necessary to investigate suspected fraudulent activity.
16. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your order, we encourage you to contact us first at contact@whoostrap.com so that we can attempt to resolve the issue.
Whoostrap reserves the right to provide order records, tracking information, delivery confirmation, communications, return records, and other relevant evidence to payment processors, banks, card networks, or other parties when responding to a payment dispute or chargeback.
Nothing in this section restricts any lawful right a customer may have to dispute a transaction.
17. MANDATORY CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right, statutory warranty, cancellation right, refund right, or other protection that cannot legally be excluded under the laws applicable to the transaction.
Where applicable mandatory law provides greater rights than this Policy, those mandatory rights will apply.
18. CHANGES TO THIS POLICY
Whoostrap reserves the right to modify or update this Return & Refund Policy from time to time.
Any updated version will be published on our website with a revised “Last updated” date.
Changes will not reduce rights that have already arisen under applicable mandatory law.
19. CONTACT
For returns, refunds, damaged products, cancellations, or questions regarding this Policy, please contact: